FREQUENTLY ASKED QUESTIONS

GENERAL

· What can I buy on Venicelink? Tickets or vouchers?
Buying online is easy and secure and can makes you save a lot of time, however we can't let print yourself tickets so you'll have to change your voucher with regular tickets at your arrival in Venice.

· So why don't buy tickets/water taxi directly at our arrival?
If you have a Venicelink voucher you can show it at the n°78 box in the Marco Polo Airport main hall, receiving in exchange your tickets in a minute avoiding the queues of the normal ticket office, just a little more on the right.
If you reserve your ticket online there are also discounted prices or special offers for some kind of lines, tours, or water taxi so size the day!

· Who's in the n°78 box in the airport?
One of our assistants, if you're lucky a beautiful girl or maybe a nice boy. Show them your voucher and they will give you what you're looking for: tickets, informations about your excursions, the road to your boat and everything else.


PAYMENT PROBLEMS / REFUNDS

· I haven't received the voucher in my email inbox!
If everything goes fine you have to receive:
- an username and password automatically generated from Venicelink system, useful for further purchases
- the reservation voucher with the booking code
- the credit card transaction confirm message (if you complete correctly the payment)
If you haven't received one of these messages maybe there was a mail server problem or maybe something goes wrong. Try log in into venicelink.com home page with your username, selecting "Account maintenance" on the left menu. Then you can see your orders and their status, and eventually print out again the voucher.

· Can I pay at the arrival at the box?
Sorry, no. If your reservation is not paid by credit card it will be invalidated in about 72 hours so the voucher will be completely unuseful. Once in Venice you have to buy normal tickets at the tickets office.

· I can't print the voucher
Please write down the booking code (it's a 18 digit number code shown in your voucher) and bring it with you. Is the only way to verify that your reservation was made correctly.

· I haven't used my tickets for some reasons, can I have a money refund?
Refunds are available only in case of service problem or not operated transfer, in any case not for personal mistake or change of mind about the reservation. In that case refunds are provided directly on your credit card.


ALILAGUNA TICKETS

· If I buy a ticket today how much time I have for using it? A.K.A. Does my tickets have an expiration date?
You can reserve a ticket today and use it when you want! There isn't an expiration date.

· The 72 hours Alilaguna ticket is intended by what time?
You can spend it for 72 hours on every Alilaguna line (except Gold line for San Marco) from the first use.

· Does my children pay like me?
Children up to 5 ages old or under a meter height travel for free so you don't have to buy them a ticket. There aren't other reductions for groups or family.

· My plane lands in the late evening, there is a public line waiting for me?
Usually Alilaguna lines are synchronized with the main flight arrivals and waits in case of delay but it depends where do you have to go. Check the Alilaguna site for complete timetables and to be sure that your flight lands in time to take the last ride!


WATER TAXI

· What's the price for X persons, to reach Y Hotel in Venice on Z day by private boat?
Prices are all shown in the water taxi page. There isn't a special fare if you ask by mail, or something different if your hotel is near San Marco or Rialto. The price from airport to EVERY hotel in Venice is the same, it depends only from the number of persons on the watertaxi and the time of your transfer.

· I've read about a wonderful water taxi from $niceplace to every hotel in Venice but I have to make the opposite reaching $niceplace from my hotel in Venice!
It's the same price, and the same ride, so you can reserve it without problems. If you need a return transfer, just buy TWO of the same items and write in the note date and time of your arrival and departure from Venice.

· How many bags can we pick up with us on a private water taxi?
Approx. 12 bags for boat, so if you travel alone you can bring your home with you, but if you choose shared transfer please don't exceed two bags for persons!

· Do I have a hostess or a guide during my transfer to the hotel by private or shared water taxi?
The water taxi service it's intended with a private driver but without any guide or hostess.

· What "Gran Canal deviation ride" option means?
If you want to enjoy your water taxi ride you can have a deviation on the Grand Canal. The driver will go through ALL the Grand Canal let you admire all the beautiful palaces and in the end will bring you to the hotel. Guide is not included but you can ask the driver for some informations if you want!

· My hotel IS on the Grand Canal!
You, lucky!

· The price for my water taxi is too expensive
Try reach Venice and ask around for water taxi prices! You'll be happy to know that our fares are the cheapest, or are in the worst case equal to other private companies.


TOURS

· Where is the meeting point for my tour?
Meeting point are indicated in the tour page when you reserve on Venicelink and you'll receive further informations by mail after your payment. Only in case of Islands excursion you can collect your tickets directly in the airport, at the n°78 box in the main hall. If you're already in Venice you can reach instead the Alilaguna box office at Giardinetti Reali S.Marco: it's blue and just near the public toilets!


VARIA

· What's the answer to life, the universe, and everything?
42.